Client Retention Specialist - German Market (m/f/d)

At DTS Cloud Security, an integral part of the DTS Group, we are at the forefront of innovation in cyber security, managed services and technologies. With our two high-tech data centers and our own security software, we offer customized hybrid solutions to our clients. Enjoy working in one of our 14 locations, with flat hierarchies and an open-door culture. Our diverse and international team of over 450 employees work in a flexible, friendly, and collaborative environment. Discover exciting opportunities with us, where your ideas are valued and your journey is our priority. Be a part of our mission to innovate and secure the digital future.

As a Client Retention Specialist – German Market (m/f/d), you will join our experienced sales team in the German market to promote our Cloud and Cyber Security solutions.You will play a key role to cultivate long-term relationships with our existing customers: uncovering new opportunities through upselling and cross-selling, driving customer satisfaction and strengthening existing partnerships. The following activities are within your area of responsibility:

• Proactively engage with your warm list of accounts to identify new sales opportunities and drive upselling and cross-selling initiatives
• Act as the trusted advisor by supporting customers and understanding their needs in depth
• Develop and maintain strong, long-term relationships with existing customers to ensure satisfaction and develop trust
• Close collaboration with our technical specialists to offer our customers the best possible service
• Monitor account performance and identify evolving needs and growth opportunities
• Grow with the role, developing your own sales channels and strategies over time

• Sales or account management experience in B2B environments with a hands-on approach
• Good prior knowledge in the IT environment with a focus on Cloud, Cyber Security Solutions or Managed Services is an advantage
• Strong relationship-building and communication skills with the ability to identify client needs and provide tailored solutions
• Highly organized and reliable with the ability to handle multiple accounts
• Willingness to learn with an enthusiasm about IT and Cyber Security
• Excellent written and spoken German and English skills complete your profile

• 30 days of vacation (regardless of the length of service)
• Private health insurance for our employees and their dependents (spouse/children)
• In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period
• Go for EAT - Ticket restaurant card
• Modern hybrid way of working, characterized by flexible working arrangements
• Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency
• Continuous opportunity for personal and professional development and learning
• Personal company hardware
• Free snacks and beverages