Junior IT Support / Helpdesk 1st/2nd Level (m/f)

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Professionals, Graduates

Athens, Thessaloniki

Permanent

Full-time

As part of the DTS Group, DTS CLOUD SECURITY MonEPE supports customers, as an established IT service provider, in the focus areas data center, technology and security. With our two own certified German data centers and over 350 employees at 15 locations in Germany, Greece and Austria, we offer customers versatile, innovative and hybrid solutions. Flat hierarchies, friendly atmosphere, sustainable personnel development and an open-door culture - that's DTS.

 

Your Tasks

  • First  contact for colleagues having hardware or software problems
  • End User Support for customers (remote)
  • Qualification, processing and dispatching of incoming support requests
  • Microsoft Client system support and adaptations to existing systems in the Microsoft server environment
  • Documentation of your activities in our ITSM Tool  
  • Support of rollouts and the expansion of IT customer infrastructure

Your Profile

Your know-how

  • Fluency in spoken and written German
  • Fluency in spoken and written English 
  • Completed training or studies in the field of IT or comparable professional experience
  • Basic knowledge of network technology, DNS/DHCP and Windows Server operating systems
  • Experience in supporting Microsoft Office and Windows client operating systems

 

Your personality

  • Distinct customer and service orientation
  • Self-sufficient and organized way of working
  • Strong team and communication skills
  • Solution-oriented mindset and reliable manner

We Offer

  • Versatile range of tasks with opportunities for professional advancement
  • We provide private health insurance for our employees
  • Intensive training (approx. 4 to 6 months) in Germany at our expense (depending on the development of the Covid-19 regulations)
  • One monthly flight back during the training period
  • Compatibility of family, leisure time and career
  • Continuous opportunity for personal and professional development
  • An accompanied gentle introduction
 

Interested?

Bettina Kube

+49 5221 101 3261

Become part of our team and bring in your professional knowledge as well as your positive personality traits!

Have we aroused your interest? If so, we look forward to receiving your compelling application, stating your desired (gross) salary and the earliest possible starting date.

Do you have any further questions about your career at DTS? Please send us an email or give us a call!